Privacy Policy

FootFine Care is a healthcare company offering Foot Health Therapy and Ear Health Treatments.

FootFine Care Ltd. is registered at Companies House. Contact information is below.

We process information to enable us to provide health services to our patients, to maintain our accounts and records, and promote our services.

Our patient records and some financial details are held on a computer system and with Smart Phones used for mobile services (patient details only). The system provider is based in the UK and GDPR compliant, as is our email provider and card payment system. The computer is password protected, has a privacy mode, is only accessible by authorised members of staff and information is stored securely and backed up automatically.

All data is collected and stored in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data (Use and Access) Act 2025.

Children under 16 will need to be accompanied by a parent, guardian or so nominated responsible adult who will sign a consent form on their behalf. Any proposed procedure to be carried out will be carefully explained to the child, so they are fully aware of what is going to happen and will only be carried out with their and their accompanying adults’ consent.

We are always very aware of what can be overheard and are mindful of this. All information collected is treated in the strictest of confidence and is gathered in order to identify, treat, advise with next-of-kin details needed for an emergency. We do not collect more information than we require in order to treat and advise the patient.

The Computer and phones are all password protected with each user having their own password and code. Data accessed on remote devices is also accessed via multiple passwords. The computer also has a locked screen key.

Data may be shared with other professionals (GP, physiotherapist, podiatrists, consultants etc) with the patient’s permission.

Receipts for insurance companies give only broad, not precise, details of the appointment.

Any photographs taken during appointments are done so with the patients written and verbal consent and used for identification or medical purposes.

Should the patient no longer wish to be on our data base, we are unable to delete them completely since we have to keep medical records for a period of time. We can however, ‘deactivate’ them from our system, whereby they are ‘archived’. Childrens records are kept until they are age 25 or for eight years after the last contact, whichever is longer.

Our records are as accurate as the data provided by the patient or data received from a third party (GP, Consultant etc).

We do not provide or sell data to any outside agencies. We may email patients to advise them of a new or improved treatment now available or send a Newsletter to keep patients up-to-date on a matter.

Should we become aware of a data breach we will notify the ICO via their Live Chat Line: 0303 123 1113 or email as is required by law.

We are aware of our responsibilities and the rights of individuals and endeavour to treat all data carefully, safely, securely and responsibly adhering to the 6 Core GDPR principles. Our patients have the right to request a copy of their information by making a request in writing. We will provide a copy of the records within 30 days of receipt of the request.

If you have any disagreement with the above, please discuss the matter with us. You have the right to object but please be aware that this will affect our ability to treat you.

How to Raise a Concern or Complaint

Under the Data (Use and Access) Act 2025, you have the right to raise a data protection concern directly with me before contacting the ICO. I take all concerns seriously and will handle them promptly and fairly.

Please contact me in the first instance:

Email: footfinecare@gmail.com

Post: Foot Fine Care ltd, 3 The Dell, Nonington, CT15 4HQ

We will acknowledge your complaint within 30 days and keep a record of how it is handled. If you remain dissatisfied after we have responded, you may escalate your concern to the Information Commissioner’s Office (ICO) at ico.org.uk.

This data will be reviewed and updated regularly

Data Protection Controllers
Marthinus and Lynette Botes
Directors

Last updated: June 2026